Resolving Workplace Conflict

At Gilbert Acton Ltd. we assist organizations and individuals to manage conflict effectively.  We provide cost effective processes that assess and address the underlying causes of conflict and ensure optimal resolution. This, in turn, reduces other behaviours such as harassment, absenteeism, grievances and decreased performance that are linked to low productivity and morale. Our services include:

Organizational Assessments: We conduct evaluative processes that identify the underlying organizational causes of recurrent disputes and identify practical and systemic interventions to address and alleviate core issues.

Disputes among Teams or Groups: We identify the nature of conflict between groups, teams or departments and provide practical and equitable solutions.

Mediation between Individuals: We help mediate conflict between individuals in a respectful and confidential manner designed to reach mutual understanding and fair resolution.

Coaching Assistance: We coach staff, at all levels, to enhance their ability to deal with conflict, change behaviour and communicate with staff, colleagues and senior management. Our approach focuses on building leadership skills, confidence, results, and accountability.

Capacity Building through Training: We provide training in areas such as change management, problem-solving, building respectful workplaces, dealing with difficult people, effective communication, and resolving conflict.

Building Respectful Workplaces: We assist organizations build respectful and diverse workplaces through policy development, process creation, and training.

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